IMPORTANT NOTICE

Please review your order carefully before placing it to avoid any issues or delays. By completing your purchase at higherculturela.com, you agree to this policy as part of our Terms & Conditions.

 

ORDER MODIFICATIONS

Size or Color Changes:
If you need to modify the size or color of your item, email us at higherculturela@gmail.com before your order has been fulfilled. Once an order is fulfilled, no changes can be made.

Order Cancellations:
We do not allow cancellations once an order has been confirmed.

 

RETURNS & EXCHANGES

Eligibility Window:
You may request a return within 14 days of delivery by emailing higherculturela@gmail.com. Requests submitted after 14 days will not be accepted.

Refund Method:
All approved returns are issued as HIGHER CULTURE e-gift cards, excluding original shipping fees. No cash or credit refunds will be provided under any circumstances.

Return Conditions:

• Items must be unworn, unwashed, and in original condition, with all original tags attached.

• Customers are responsible for return shipping costs.

• Original shipping fees are non-refundable.

• Returns are reviewed and processed within 5–7 business days of being received.

Exchange Policy:
We currently do not offer direct exchanges. If you wish to replace an item, please return your order for an e-gift card and place a new order once your return has been processed.

FINAL SALE ITEMS

All items marked ON SALE/DISCOUNTED PRICE are non-refundable, non-returnable, and non-exchangeable.
This includes, but is not limited to:

Please review your order carefully before completing checkout.

 

PRICE ADJUSTMENTS

Promotional pricing and discounts cannot be applied retroactively to previous purchases.
Orders placed prior to the start of a sale or promotion are not eligible for price adjustments or partial refunds.

 

DAMAGES & ISSUES

If your item arrives defective or incorrect, contact us immediately at higherculturela@gmail.com with photos of the issue and your order number.
Our team will review your case and provide an appropriate resolution.

 

LOST OR STOLEN PACKAGES

You can track your order HERE.

Report any missing packages within 7 days of delivery confirmation.
HIGHER CULTURE is not liable for lost or stolen packages.